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Not able to submit a ticket + back up tool not functionning

  • This topic has 1 reply, 1 voice, and was last updated 2 years, 11 months ago by .
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  • #2484
    Avatar photo[anonymous]

    I ma trying to back up my website: when I click on “create backup”, nothing happens and I search if a backup file would appear somewhere anyways but I found nothing.
    I tried to submit a ticket, by clicking on “report issue” – a new window appears and when I click on submit a ticket the window appears grey and empty.

    Thanks for helping!

     

    #2485
    Avatar photo[anonymous]

    Found out why backup wouldn’t function:
    The folder location I had initially set didn’t exist anymore. In global setting, I changed could change the backup location folder for an existing one, backup now work.

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